FAQ

Shipping

Thank you for shopping with us! We want to make your experience as smooth and enjoyable as possible.

Here’s everything you need to know about our shipping and return policies:

  • We currently offer standard delivery within France and internationally.
  • Shipping fee: €14 for orders under €180.
  • Free shipping for orders over €180.
  • Orders are processed within 10–14 business days after your purchase.
  • You will receive a confirmation email with tracking information as soon as your order is shipped.

Returns

  • We accept returns within 14 days from the date you receive your order.
  • To be eligible for a return, your item must be unused, unworn, and in its original packaging.
  • Return shipping costs are the responsibility of the customer.
  • Refunds will be issued to your original payment method once the returned item is received and inspected.
  • Please note that custom or personalized products are non-refundable, unless there is a defect.

Helpful Tips

  • Please carefully check product descriptions, sizes, and materials before placing your order.
  • If you have any questions about an item, feel free to contact us — we’re happy to help!
  • Returns must be sent with a trackable shipping service; we are not responsible for lost return parcels.
  • If you have any questions or need assistance, please don't hesitate to contact our customer service team.
  • We are here to help and make sure you love your experience with us!