SHIPPING & RETURNS
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SHIPPING
Each LUTTZ piece is produced with care and attention.
Orders are prepared within 10–14 business days following purchase confirmation.
We offer standard shipping within France and internationally.
Shipping fee: €14 for orders under €180
Complimentary shipping on orders over €180.
Once your order has been dispatched, you will receive a confirmation email including tracking details.
RETURNS & RIGHT OF WITHDRAWAL
In accordance with applicable European consumer protection regulations, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, please contact us at: luttzmarseille@gmail.com before the end of the 14-day withdrawal period.
Return conditions:
- The item must be unworn and unwashed.
- The item must be returned in perfect condition.
- The item must be returned in its original packaging.
Return shipping costs are the responsibility of the customer.
Once the returned item has been received and inspected, the refund will be issued using the original payment method.
Personalised, custom-made, or made-to-order items are excluded from the right of withdrawal and cannot be returned or refunded unless they are defective or not in conformity with the order.
Return address:
LUTTZ
8 rue Duguesclin
13001 Marseille
France
BEFORE ORDERING
We encourage you to review:
– The Size Guide
– Fabric and care details
– The full product description
For any questions, our studio can be reached via the Contact page.
For any questions, our studio can be reached via the Contact page.
WHERE PAINTINGS BECOME CLOTHING